Refund Policy

Return, Replacement & Cancellation Policy

Because each SnapScented air freshener is custom-made to order using the unique photo and options you submit, our policy for personalized items differs from standard retail stores.

⏳ Order Changes & Cancellations

Order Changes

If you need to change your photo, crop selection, scent, or shipping address, please contact us immediately at snapscented@yahoo.com.

• We begin processing custom orders quickly. We cannot guarantee changes once production has started or the order has shipped.

Cancellations

• Within 24 Hours: Orders may be canceled within 24 hours of purchase for a full refund.

• After 24 Hours: We may still be able to cancel your order if production has not yet started.

• Once Shipped: Once an order has entered production or has been shipped, it can no longer be canceled.

🚫 Returns & Exchanges

Because our products are personalized and made specifically for you, we do not accept returns or exchanges for:

• Change of mind or "buyer's remorse."

• Personal scent preference.

• Incorrect photo, crop, or options selected at checkout.

• Incorrect shipping information entered by the customer.

• Issues caused by low-quality, blurry, dark, or low-resolution images.

Note: Please do not send items back to us. Because they are custom-made, they cannot be restocked or resold.

📦 Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or materially different from what you ordered due to our error, please contact us within 7 days of delivery.

Please email snapscented@yahoo.com and include:

1. Your order number.

2. A brief explanation of the issue.

3. Clear photos of the item and the packaging.

Resolution: If approved, we will provide a replacement at no additional cost to you.

📍 Lost Packages

If your package appears to be lost in transit, please contact us so we can help investigate the shipment with the carrier.

• Replacements: If tracking shows the package is likely lost, we may offer a replacement.

• Refunds: If you prefer a refund instead of a replacement for a lost package, we may wait up to 7 days before issuing the refund in case the package is delivered during that time.

✨ Our Happiness Guarantee

We want you to love your SnapScented order! If something went wrong or you are unsatisfied, please reach out to us. Our team is dedicated to doing our best to make it right.

Contact Us

For any issues with your order, please contact:

snapscented@yahoo.com

Please include your order number in the subject line for faster support.